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| Thu, 11th Jun 2020 17:11:00 |
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Tesla starts canceling Solar Roof orders after years of taking deposits |
Tesla has started reaching out to some Solar Roof reservation holders to let them know that they are canceling their orders because they don't cover their area. Some owners are understandably upset after having placed deposits years ago.
The automaker unveiled its solar roof tile in 2017 and started taking pre-orders with $1,000 deposits.
Originally, they said installations would begin soon after, and they said international installations could even start in 2018.
Tesla ended up running into many issues testing the longevity of the roof, and they made several changes leading to the launch of Solar Roof V3 late in 2019.
At that time, they started ramping up production and went on a massive hiring spree for roofers to be able to install the solar roof tiles in more markets around the US.
Following those moves, we have seen an increase in solar roof installations, but Tesla is also now canceling many solar roof orders.
We received reports from several people who ordered a solar roof, and they are now being told that Tesla doesn't cover their region.
Tesla is sending out automated emails that state:
Upon further review, your home is not located within our currently planned service territory. The driving distance from our closest warehouse would make it difficult for us to provide you the high-quality service that our customers deserve. For this reason, we will not be able to proceed with your project.
Electrek was contacted by people in Oregon and Michigan who received the email.
Tesla wrote that they would get a refund within seven to 10 days:
If you agree with our assessment, a response is not required. You will be receiving a refund of your deposit within 7-10 business days to the card used when placing your order. If you have additional questions or want more clarification, please reply to this email or call us at 877-701-7652.
When they replied to the email, they did not get a response.
Read original full article
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